Panorama Assistance Service · Concierge
Concierge Service
Mastering the Art of Luxury Living
Where luxury, efficiency and personalization come together to elevate your lifestyle
Concierge Service
Purchase and Delivery
We arrange the purchase and delivery of goods, tickets and personal belongings. Before confirming a request, we clarify the address, timeframe, availability of the requested item and applicable transport rules.
Flowers and Gifts
Selection, purchase, gift wrapping and delivery of flowers and gifts to the specified address.
Wines and Special Purchases
Sourcing the requested item, coordinating the terms of purchase and arranging delivery in compliance with local restrictions.
Tickets
Assistance with purchasing available tickets for events, exhibitions, concerts and other occasions.
Forgotten or Purchased Items
Collection of items from a hotel, shop or another agreed location, followed by delivery or shipping.
Concierge Service
Personal Security
We arrange professional security assistance based on the itinerary, duration of the trip and guests’ requirements.
Personal Protection
Bodyguards for private trips, business meetings, events and travel within the city.
Armed Bodyguards
Armed protection can be arranged only when the required permits are in place and in accordance with the laws of the relevant country.
Service Formats
Assistance can be provided for a few hours, for a full day or throughout a multi-day program.
Advance Coordination
To select the right specialist, dates, cities, itinerary, program and the required level of assistance are confirmed in advance.
Concierge Service
Transfers, Excursions and Tailor-Made Programs
We combine transportation, personal assistance and the content of the trip into one coordinated program.
Transfers
Private transportation for airport and railway-station meet-and-greets, city travel and journeys between regions.
Excursions
Sightseeing and themed excursions with a suitable guide, transportation and language support.
Tailor-Made Excursion Programs
Itineraries designed around a specific theme, guests’ interests, the duration of the trip and the desired level of privacy.
Small Events and Conferences
Venue selection, transport coordination, and technical and organizational services for intimate events.
Concierge Service
Reservations and Personal Assistance
We handle advance arrangements and provide the specialists guests may require during their trip.
Restaurants
Restaurant reservations based on the date, time, party size, location and culinary preferences.
Personal Shoppers
Individual shopping assistance arranged around an agreed brief.
Assistants
Support with organizational and day-to-day matters, assistance at meetings and completion of agreed errands.
Interpreters
In-person language support for business meetings, visits, excursions and private programs.
Concierge Service
Entertainment Programs
We source performers, décor and additional program elements based on the event format, venue and guest profile.
Performers in Various Genres
Performers and ensembles for private events, corporate functions and special programs.
Venue Decoration
Concept development and coordination of venue décor within the agreed budget and the venue’s technical capabilities.
Carriages and Special Vehicles
Distinctive transportation for transfers, photo shoots, ceremonies or individual elements of the program.
Hot-Air Balloons
Organization of flights and related services, subject to suitable weather conditions and the necessary permits.
Beyond the Standard List
Individual and Unusual Requests
Our services are not limited to the categories listed on this page. The team can consider urgent, rare or complex requests and propose a suitable format for their delivery.
To get started, simply describe the request in your own words and specify the country, city, dates, number of guests and desired outcome.
Terms of Service
Important Information and Terms of Service
Each request is considered individually. Final terms are confirmed after availability has been checked and information has been received from the service providers.
Service Availability
The range of available services depends on the country, city, dates, season and availability of suitable providers.
Timeframes and Pricing
Pricing, lead times and payment terms are provided after the details have been clarified and the request has been assessed.
Local Requirements
Services are provided in accordance with the laws, permits, safety regulations and other requirements of the relevant country.
Changes and Cancellations
Terms for changes or cancellations depend on the policies of the selected providers and are communicated before the booking is confirmed.
Urgent Requests
The feasibility of fulfilling a request at short notice is assessed separately and cannot be guaranteed until confirmation.
Information Required
The more precisely the request, dates, location and guests’ preferences are described, the faster availability can be checked and a proposal prepared.
