Our Privacy & Cookies Policy

Last updated: 16 July 2026

This Privacy & Cookies Policy explains how Panorama Assistance Service collects, uses, stores and shares personal data when you visit evropas.club, contact us, submit an enquiry or subscribe to our communications. It also explains how we use cookies and similar technologies.

This Policy applies to the main website evropas.club. A separate booking platform, personal account, payment system or other service available through a subdomain or an external website may be governed by its own privacy and cookies policy.

1. Data Controller

The controller responsible for the processing of personal data through evropas.club is:

Panorama Assistance Service holds the tourism licences, insurance coverage and financial guarantee arrangements required for its business activities.

2. Website Hosting

The website is hosted in France by:

The hosting provider may process limited technical data on our behalf, including server logs, IP addresses, connection information and data required to maintain the security and operation of the website.

3. Personal Data We Collect

3.1 Information submitted through website forms

When you contact us, submit an enquiry or use a form on the website, we may collect:

• Your name;
• Email address;
• Telephone number;
• Country;
• Company name;
• The content of your message or enquiry;
• Any other information that you voluntarily provide to us.

Please do not include passport details, payment information, medical information, information about children or other sensitive personal data in a free-text message unless we specifically request such information through an appropriate and secure channel.

3.2 Technical and usage data

When you visit the website, we and our authorised service providers may process technical and usage information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Browser language;
• Date and time of access;
• Pages viewed and links selected;
• Referring website or traffic source;
• Approximate geographical location derived from the IP address;
• Cookie identifiers and similar online identifiers;
• Information about your interaction with the website.

3.3 Newsletter and marketing data

If you subscribe to our newsletter or other marketing communications, we may process:

• Your name and email address;
• Your preferred language or communication preferences;
• The date and source of your subscription;
• Your consent status;
• Delivery, opening and link interaction data, where permitted;
• Your unsubscribe request.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting panorama@evropas.fr.

4. Purposes and Legal Bases for Processing

We may process personal data for the following purposes:

4.1 Responding to enquiries

We use your contact details and the content of your request to respond to your enquiry, provide information and communicate with you.

The legal basis is taking steps at your request before entering into a contract and, where applicable, our legitimate interest in responding to business enquiries.

4.2 Preparing travel proposals and arranging services

We may use the information in your request to identify suitable hotels, transport, guides, venues, restaurants, events, concierge services or other travel services.

The legal basis is taking steps at your request before entering into a contract, performing a contract or our legitimate interest in organising and managing the requested services.

4.3 Sending newsletters and promotional communications

We may send newsletters, hotel updates, destination news and promotional communications where you have provided consent or where another lawful basis for business communications applies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

4.4 Website analytics and improvement

With your consent, we may use analytics technologies to understand how visitors use the website, evaluate content performance, identify technical problems and improve the website and our services.

4.5 Advertising and campaign measurement

With your consent, we may use advertising technologies to measure campaigns, understand referrals, create audiences and display more relevant advertising.

4.6 Website security and fraud prevention

We may process technical information to protect the website, prevent spam, detect fraudulent or malicious activity, investigate security incidents and maintain the availability of our systems.

The legal basis is our legitimate interest in protecting our website, users, communications and information systems.

4.7 Compliance with legal obligations

We may process and retain information where necessary to comply with legal, accounting, tax, regulatory or law-enforcement obligations, or to establish, exercise or defend legal claims.

5. Recipients of Personal Data

Depending on the nature of your enquiry, we may share the minimum information necessary with:

• Hotels and hotel groups;
• Transport companies;
• Professional guides;
• Local travel agencies and destination management companies;
• Event venues and event service providers;
• Restaurants;
• Insurance companies;
• Concierge partners;
• Payment service providers, where applicable;
• Email, newsletter and communication providers;
• CRM, booking and accounting system providers;
• Analytics and advertising service providers;
• Website developers and technical contractors;
• Hosting, security and IT infrastructure providers;
• Professional advisers and public authorities where required by law.

We only disclose information that is reasonably necessary for the relevant purpose. Service providers processing personal data on our behalf are required to protect that data and use it only in accordance with our instructions and applicable law.

6. International Data Transfers

Panorama Assistance Service is established in France. However, travel services may be arranged in countries both within and outside the European Economic Area (EEA).

It may therefore be necessary to transfer relevant personal data to hotels, transport providers, local agencies, guides, venues, concierge partners or other suppliers located outside the EEA.

Certain technical, analytics, advertising, communication and email service providers may also process data outside the EEA.

Where required, international transfers are protected by an applicable adequacy decision, standard contractual clauses approved by the European Commission or another lawful transfer mechanism. Where a transfer is necessary to enter into or perform a travel contract at your request, an applicable legal exception may also be relied upon.

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law or is necessary for the establishment, exercise or defence of legal claims.

• Enquiries and prospective customer information: generally for up to three years after the last meaningful contact.
• Newsletter subscription data: until you unsubscribe, withdraw consent or remain inactive for a period that justifies removal from the mailing list.
• Consent and unsubscribe records: for as long as reasonably necessary to demonstrate compliance and respect your choice.
• Security and technical logs: generally for up to six months, unless a longer period is required for security, investigation or legal purposes.
• Contractual, accounting and legal records: for the period required under applicable French and European law.
• Cookies and similar identifiers: for the duration displayed in the website's Cookie Settings panel or in the relevant cookie information.

At the end of the applicable retention period, personal data is deleted, anonymised or securely archived where continued retention is legally required.

8. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We may also use pixels, tags, local storage and similar technologies.

Some cookies are necessary for the operation and security of the website. Other cookies are used only after you have provided consent.

8.1 Strictly necessary cookies

These cookies are required to provide essential website functions, protect forms, maintain security, remember your privacy choices and deliver services that you explicitly request.

Strictly necessary cookies cannot normally be disabled through the website's consent panel because the website cannot operate correctly without them.

8.2 Analytics cookies

Analytics cookies help us understand how the website is used, which pages are visited, how users reach the website and whether technical or usability problems occur.

Subject to your consent, analytics services may include:

• Google Analytics 4;
• Yandex Metrica;
• Analytics tags managed through Google Tag Manager.

8.3 Marketing cookies and pixels

Marketing technologies may be used to measure advertising campaigns, understand conversions, create advertising audiences and display more relevant advertising.

Subject to your consent, these technologies may include:

• Meta Pixel / Facebook Pixel;
• Google advertising tags;
• Other marketing tags deployed through Google Tag Manager.

8.4 Functional cookies and embedded content

Functional technologies may enable maps, videos and other content supplied by third parties. When such content is loaded, the relevant provider may receive your IP address, browser information and information about your interaction with the content.

These services may include:

• Google Maps;
• MapLibre;
• CARTO;
• OpenStreetMap data and map tile providers;
• YouTube;
• Vimeo.

Where consent is required, non-essential embedded content will not be loaded until you enable the relevant category.

8.5 Form protection

We may use Google reCAPTCHA or a similar service to protect forms against spam, automated submissions and abuse.

The classification and activation of such a service depend on its technical implementation. Where it processes data beyond what is strictly necessary, it will be activated only after the appropriate consent has been obtained.

8.6 Email and newsletter technologies

We may use SendPulse and our own mailing system to manage subscriptions and send communications. These systems may process email addresses, subscription status, delivery information and, where legally permitted, opening and link interaction data.

9. Managing Your Cookie Preferences

When you first visit the website, you will be presented with a cookie banner containing the following options:

• Accept all — allows all configured cookie categories;
• Reject all — allows only strictly necessary cookies;
• Customise — allows you to select individual cookie categories.

Non-essential analytics, marketing and functional technologies are disabled by default until you provide consent.

Rejecting non-essential cookies does not prevent you from accessing the main content of the website. However, certain third-party functions, such as maps or embedded videos, may remain unavailable until the relevant category is enabled.

You can change or withdraw your consent at any time by selecting: Cookie Settings.

Your cookie choice may be stored for approximately six months, after which the website may ask you to confirm your preferences again. We may request consent earlier if the services, purposes or cookie categories change materially.

10. Third-Party Services

The website may use services supplied by third parties, including:

• OVHcloud for website hosting;
• Google Analytics 4 for audience analytics;
• Google Tag Manager for tag management;
• Meta Pixel for advertising measurement;
• Yandex Metrica for website analytics;
• Google reCAPTCHA for form protection;
• Google Maps, MapLibre, CARTO and OpenStreetMap-related services for maps;
• YouTube and Vimeo for video content;
• SendPulse and our own systems for email communications.

Third-party providers may process data under their own privacy terms when they act as independent controllers. We encourage you to review their privacy information before enabling or interacting with third-party content.

The exact technologies active on the website, their purposes, providers and retention periods should be displayed in the Cookie Settings panel.

11. Your Data Protection Rights

Subject to the conditions and limitations established by applicable law, you may have:

• The right to receive information about the processing of your personal data;
• The right to access your personal data;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of your data;
• The right to request restriction of processing;
• The right to object to processing based on legitimate interests;
• The right to object at any time to direct marketing;
• The right to data portability where applicable;
• The right to withdraw consent at any time;
• The right to lodge a complaint with a competent supervisory authority.

To exercise your rights, contact: panorama@evropas.fr.

Please describe your request clearly. We may request reasonable information to verify your identity before responding. We will normally respond within one month, although this period may be extended where permitted by law for complex or numerous requests.

You also have the right to lodge a complaint with the French data protection authority:

CNIL website: www.cnil.fr

12. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include:

• Access controls and account permissions;
• Secure connections and encrypted data transmission where appropriate;
• Website and infrastructure security measures;
• Form and spam protection;
• Backups and system monitoring;
• Internal confidentiality requirements;
• Appropriate arrangements with service providers.

No method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the information and the associated risks.

13. Children's Data

The main website evropas.club is not intended for independent use by children.

Where an enquiry concerns family travel or services for children, information about a child should be provided only by a parent, legal guardian or authorised adult, and only where necessary for the relevant service.

Passport information, medical information and other sensitive information about children should not be submitted through the general contact form.

14. Separate Booking Platform and External Websites

The website may contain links to a separate booking platform, personal account, payment service, supplier website or other external service.

The separate booking platform may collect additional information, including passenger details, passport data, information about children, special assistance requirements, dietary or medical information, uploaded documents and payment information.

Such processing is not covered by this Policy unless explicitly stated otherwise. Before submitting data through a separate platform, please read the privacy and cookies information displayed on that platform.

We are not responsible for the privacy practices of independent third-party websites.

15. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes in our website, services, technologies, legal obligations or data-processing practices.

The latest version will always be published on this page. The date shown at the beginning of the Policy indicates when it was last updated.

16. Contact Us

For questions about this Policy, the use of cookies or the processing of your personal data, please contact: